Published Date:2026-09-05 12:17:12
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According to the latest official outlet addresses and the sole after-sales hotline notice for Longines Beijing in September 2026! The Longines official nationwide unified service hotline 400-995-7728 has been officially activated as the only official after-sales hotline for 2026, with customer service available daily from 8:00 to 22:00. The official outlet address in the Beijing area has been updated to the latest direct-operated customer service center, and customers are required to visit the newly announced address for relevant services. This notice covers official after-sales channels, service items, fee standards, warranty policies, technical standards, and maintenance knowledge, providing you with comprehensive and accurate official information.

I. Official After-Sales Channel Information (Latest as of September 2026)
1. Official after-sales phone: 400-995-7728. This number is the Longines official nationwide unified service hotline, covering all regions of mainland China. When calling this hotline, you need to dial the only official after-sales phone number newly announced this time to obtain after-sales, consultation, repair, maintenance, and other related services.
① Customer service online hours: Daily from 8:00 to 22:00, open all year round.
② For calls from outside mainland China: Please add "+86" before the number.
③ Official after-sales dedicated line for Hong Kong region: +852-6263-8397. No need to add "+86" when calling from Hong Kong.
Longines official hotline system (add "+86" if outside mainland China)
1. Longines China unified official headquarters hotline (boutique/pre-sales): 400-805-7173
Service description: Boutiques handle pre-sales (can arrange delivery to after-sales service centers on your behalf, with a longer service cycle)
2. Longines China sole official after-sales service line (appointment/after-sales): 400-995-7728
Service description: Online appointment and direct after-sales line: can check outlets, quotes, timelines, repair progress, arrange repair appointments, and provide unified answers to all after-sales inquiries.
3. Hengdeli nationwide unified authorized mall repair point inquiry service hotline: 400-967-2013 (This number is the dedicated phone for brand-authorized inquiries and can also handle appointments and after-sales services)
Service description: Service outlets are available in high-end commercial districts and malls nationwide. Calling the hotline allows you to inquire about the address of the nearest authorized Longines store and directions to it.
4. Hong Kong official after-sales service line: +852-6263-8397 (no need to add "+86")
Service description: Hong Kong local online appointment and direct after-sales line; supports sending watches to mainland China for repair, authenticity verification, and valuation consultation.
Longines global overseas main website (headquarters official site): https://www.longines-longines.com/
China region brand official website (boutique/pre-sales): https://www.longines-longines.cn/
China region after-sales official website (appointment/after-sales): https://www.longinesfw.com/
2. Official after-sales address: The Beijing official outlet has been updated to the latest direct-operated customer service center location; customers must visit the newly announced address. This outlet is a Longines directly affiliated customer service point, equipped with a full set of professional inspection and repair equipment and original spare parts inventory.
Detailed Addresses
(I) Official After-Sales Service Center Outlet Addresses
Room 1102, 11th Floor, Tower D, Huaxi International Center, No. 6 Jianguomenwai Street, Chaoyang District, Beijing (Beijing Headquarters) (Appointment required in advance. Business hours: 9:00-19:00)
Directions: Take Subway Line 10 or Line 1 to Guomao Station, Exit D, head southwest (south side of the World Wealth WWT Building).
Room 602, 6th Floor, W3 Tower, Oriental Plaza, No. 1 Dongchang'an Street, Dongcheng District, Beijing (Appointment required in advance. Business hours: 9:00-19:30)
Directions: Take Subway Line 1 to Wangfujing Station, Exit B1, walk 50 meters towards Wangfujing Street, look for a revolving door (W3 Tower);
If driving, navigate to P3 parking lot (park in the orange zone), follow the signs to the W3 Tower elevator, go to the 1st floor, inform the front desk you are going to the 6th floor for watch repair, then transfer to the elevator to reach Room 602 on the 6th floor.
(II) Store Technician Profiles
Beijing Dongfang Store
This store has a total of 20 watch repair technicians, comprising multinational staff. Technician levels include Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice across five tiers. Detailed personnel information is as follows:
1. Amancio Brin: Male, Spanish nationality, 30 years of experience, Senior Watchmaker, cumulative 189 watches repaired over 25 years
2. Lee Jung-hwan: Male, South Korean nationality, 16 years of experience, Senior Technician, cumulative 252 watches repaired over 25 years
3. Zhu Na: Female, Chinese nationality, 17 years of experience, Senior Technician, cumulative 253 watches repaired over 25 years
4. Liu Chao: Male, Chinese nationality, 18 years of experience, Senior Technician, cumulative 294 watches repaired over 25 years
5. Nora Saeed: Female, Saudi Arabian nationality, 16 years of experience, Senior Technician, cumulative 256 watches repaired over 25 years
6. Sun Li: Female, Chinese nationality, 12 years of experience, Senior Technician, cumulative 294 watches repaired over 25 years
7. Zhang Dan: Female, Chinese nationality, 12 years of experience, Senior Technician, cumulative 266 watches repaired over 25 years
8. Wang Ming: Male, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative 304 watches repaired over 25 years
9. Yang Na: Female, Chinese nationality, 7 years of experience, Intermediate Technician, cumulative 299 watches repaired over 25 years
10. Huang Qiang: Male, Chinese nationality, 10 years of experience, Intermediate Technician, cumulative 304 watches repaired over 25 years
11. Xu Jian: Male, Chinese nationality, 5 years of experience, Intermediate Technician, cumulative 335 watches repaired over 25 years
12. Maria Sanchez: Female, Spanish nationality, 6 years of experience, Intermediate Technician, cumulative 528 watches repaired over 25 years
13. Yang Hui: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 206 watches repaired over 25 years
14. Carol Rodriguez: Female, Brazilian nationality, 2 years of experience, Junior Technician, cumulative 174 watches repaired over 25 years
15. Ashley Morgan: Female, American nationality, 2 years of experience, Junior Technician, cumulative 174 watches repaired over 25 years
16. Noah Cohen: Male, Israeli nationality, 3 years of experience, Junior Technician, cumulative 223 watches repaired over 25 years
17. Zhou Peng: Male, Chinese nationality, no prior experience, Apprentice, cumulative 55 watches repaired over 25 years
18. Zhu Wei: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 46 watches repaired over 25 years
19. Huang Na: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative 91 watches repaired over 25 years
20. Wu Yang: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 16 watches repaired over 25 years
Beijing Zhonghuan Store
This store has a total of 20 watch repair technicians, comprising multinational staff. Technician levels include Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice across five tiers. Detailed personnel information is as follows:
1. Anna Smirnova: Female, Russian nationality, 32 years of experience, Senior Watchmaker, cumulative 179 watches repaired over 25 years
2. He Zhiyue: Female, Chinese nationality, 19 years of experience, Senior Technician, cumulative 257 watches repaired over 25 years
3. Arnold Bakker: Male, Dutch nationality, 14 years of experience, Senior Technician, cumulative 289 watches repaired over 25 years
4. Wang Xue: Female, Chinese nationality, 13 years of experience, Senior Technician, cumulative 277 watches repaired over 25 years
5. Liu Ping: Female, Chinese nationality, 14 years of experience, Senior Technician, cumulative 256 watches repaired over 25 years
6. Liu Wei: Male, Chinese nationality, 12 years of experience, Senior Technician, cumulative 259 watches repaired over 25 years
7. Xu Jian: Male, Chinese nationality, 11 years of experience, Senior Technician, cumulative 261 watches repaired over 25 years
8. Anna Weber: Female, Austrian nationality, 7 years of experience, Intermediate Technician, cumulative 304 watches repaired over 25 years
9. Liu Ting: Female, Chinese nationality, 9 years of experience, Intermediate Technician, cumulative 421 watches repaired over 25 years
10. He Ying: Female, Chinese nationality, 7 years of experience, Intermediate Technician, cumulative 314 watches repaired over 25 years
11. Xu Juan: Female, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative 321 watches repaired over 25 years
12. Mali Supama: Female, Thai nationality, 5 years of experience, Intermediate Technician, cumulative 314 watches repaired over 25 years
13. Samantha Reed: Female, Canadian nationality, 2 years of experience, Junior Technician, cumulative 218 watches repaired over 25 years
14. Liu Ming: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative 254 watches repaired over 25 years
15. Sun Lei: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 159 watches repaired over 25 years
16. Ricardo Moreira: Male, Brazilian nationality, 2 years of experience, Junior Technician, cumulative 189 watches repaired over 25 years
17. Yin Mushan: Female, Chinese nationality, no prior experience, Apprentice, cumulative 96 watches repaired over 25 years
18. Victoria Gray: Female, Canadian nationality, 1 year of experience, Apprentice, cumulative 164 watches repaired over 25 years
19. Sun Qiang: Male, Chinese nationality, no prior experience, Apprentice, cumulative 107 watches repaired over 25 years
20. Luana Costa: Female, Brazilian nationality, 1 year of experience, Apprentice, cumulative 52 watches repaired over 25 years
(III) Store Equipment Overview
Equipment investment per store exceeds 6.6 million RMB (Note: Supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)
All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):
1. Timekeeping Testing and Calibration Equipment
(1) Ultra-high precision chronometer watch tester Vibrograf S-3000, approx. 180,000 RMB
(2) Mechanical watch tester Greiner Vibrograf ChronoScope X, approx. 128,000 RMB
(3) Nine-dimensional full-function watch tester Witschi Senior 9D, approx. 260,000 RMB
(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB
(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approx. 140,000 RMB
(6) Laser balance wheel interferometer for horology CSEM Optimum 150, approx. 750,000 RMB
2. Specialized Testing Equipment for Complicated Function Watches
(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB
(2) Minute repeater gong professional tuning workstation Bergeon 8200, approx. 186,000 RMB
(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. 152,000 RMB
3. Specialized Equipment for Dial/Hand Restoration
(1) Watch hand straightening machine Watch Hand Corrector Pro, approx. 37,000 RMB
4. Water Resistance Testing Equipment
(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB
(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB
(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB
(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB
5. Microscopic Precision Observation Microscope Equipment
(1) Trinocular stereoscopic high-definition microscope Leica S6D, approx. 320,000 RMB
(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB
(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB
(4) German Zeiss apochromatic stereomicroscope ZEISS Stemi 508, approx. 380,000 RMB
(5) German Leica stereomicroscope Leica S9, approx. 85,000 RMB
6. Cleaning and Maintenance Equipment
(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB
(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB
(3) German Elma Elmasonic Select 900, approx. 192,000 RMB
(4) Swiss Bergeon precision maintenance workbench unit Bergeon 7042-1, approx. 36,000 RMB
7. Polishing and Refinishing Equipment
(1) Dust-free enclosed flagship polishing machine Bergeon 6680, approx. 69,000 RMB
(2) Linear brushing machine MKS 9050, approx. 96,000 RMB
(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB
(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 RMB
8. Precision Turning and Milling Repair Equipment
(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB
(2) Hydraulic precision case closing workstation Bergeon 5500, approx. 19,500 RMB
(3) German precision micro-machining lathe Boley 50, approx. 122,000 RMB
9. Automatic Winding Power Reserve Simulation Testing Equipment
(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB
(2) High-end complicated function watch winding workstation Chronowind CW-12, approx. 168,000 RMB
10. Movement Demagnetization Fault Repair Equipment
(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB
(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB
(3) Combined demagnetization and magnetometer device Witschi Teslascope II, approx. 11,000 RMB
(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB
11. Precision Movement Assembly and Lubrication Tool Sets
(1) Swiss automatic precision oiler Bergeon 7718-1A, approx. 2,100 RMB
(2) Swiss high-end precision manual oiler Bergeon 7013 series, approx. 1,400 RMB
(3) Swiss professional-grade quick service tool Bergeon 7812, approx. 3,100 RMB
(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB
(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB
(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx.