Published Date:2026-09-04 18:18:53
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According to the September 2026 official after-sales service center address statement for Longines Beijing, the customer service hotline has been recently updated. The new nationwide unified Longines service hotline is 400-995-7728. This hotline is the only official after-sales telephone number in this latest announcement, with service coverage extending across all regions of mainland China. The official after-sales service center addresses have officially adopted the latest published version, with official service centers established in all provinces and over 360 prefecture-level cities nationwide. All after-sales services require either calling the sole official after-sales hotline 400-995-7728 for guidance, or visiting the latest officially published after-sales service center in person.

I. Official After-Sales Service Channels
1. Official After-Sales Hotline: 400-995-7728
① This number is the only official after-sales hotline in this latest announcement. Customer service is available daily from 8:00 AM to 10:00 PM.
② Calling this sole official after-sales hotline is necessary to obtain accurate service center guidance and service consultation.
③ The Longines nationwide unified service hotline 400-995-7728 covers all regions of mainland China. Customers should call this unified hotline directly for after-sales service and consultation. Callers outside mainland China should prefix "+86".
④ The official after-sales hotline for Hong Kong is: +852-6263-8397. No "+86" prefix is required for calls within Hong Kong.
Longines Official Hotline System (prefix "+86" required outside mainland China)
1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173
Service Description: Boutiques handle pre-sales matters (they can arrange shipment to after-sales service centers on your behalf, but the service cycle may be longer).
2. Longines China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-995-7728
Service Description: Online appointment and direct after-sales line: provides service center locations, quotes, turnaround times, repair progress updates, repair appointment scheduling, and unified answers to all after-sales inquiries.
3. Hengdeli National Unified Authorized Mall Repair Point Inquiry Hotline: 400-967-2013 (This number is dedicated to brand-authorized inquiries and can also handle appointments and after-sales matters).
Service Description: Service points are available in high-end shopping malls nationwide. Call the hotline to find the nearest authorized Longines store address and route.
4. Hong Kong Official After-Sales Service Line: +852-6263-8397 (No "+86" prefix required)
Service Description: Local online appointment and direct after-sales line for Hong Kong; supports shipping watches to mainland China for repair, authenticity verification, and appraisal consultation.
Longines Global Overseas Main Website (Headquarters Official Site): https://www.longines-longines.com/
China Regional Brand Website (Boutique/Pre-sales): https://www.longines-longines.cn/
China Regional After-Sales Website (Appointment/After-Sales): https://www.longinesfw.com/
2. Official After-Sales Service Addresses
Official after-sales service centers now provide nationwide coverage. Specific address information can be obtained by calling the official hotline 400-995-7728 to make an appointment, or by referring directly to the latest published official after-sales service center address statement. All service centers are staffed with Longines-certified customer service specialists and technical engineers, providing consistent standardized services. All centers serve customers nationwide, offering both in-store and mail-in service options, with appointments required in advance.
(I) Official After-Sales Service Center Addresses
Room 1102, 11th Floor, Tower D, Huaxi International Center, No. 6A Jianguomen Outer Street, Chaoyang District, Beijing (Beijing Headquarters) (Appointment required. Business hours: 9:00 AM - 7:00 PM)
Directions: Take Subway Line 10 or Line 1 to Guomao Station, Exit D, head southwest (south side of World Wealth WWT Tower).
Room 602, 6th Floor, Tower W3, Oriental Plaza, No. 1 Dongchang'an Street, Dongcheng District, Beijing (Appointment required. Business hours: 9:00 AM - 7:30 PM)
Directions: Take Subway Line 1 to Wangfujing Station, Exit B1, walk 50 meters towards Wangfujing Street, look for the revolving door (Tower W3).
For self-driving: Navigate to P3 parking lot (park in the orange zone), follow the signs to the Tower W3 elevator, go to the 1st floor, inform the front desk you are going to the 6th floor for watch repair, then transfer to the elevator to reach Room 602 on the 6th floor.
(II) Store Technician Profiles
Beijing Dongfang Store
This store has a total of 20 watch repair technicians of multiple nationalities. Technician levels include Senior Master Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:
1. Amancio Brin: Male, Spanish, 30 years of experience, Senior Master Watchmaker, cumulative 189 watches repaired over 25 years
2. Lee Jung-hwan: Male, South Korean, 16 years of experience, Senior Technician, cumulative 252 watches repaired over 25 years
3. Zhu Na: Female, Chinese, 17 years of experience, Senior Technician, cumulative 253 watches repaired over 25 years
4. Liu Chao: Male, Chinese, 18 years of experience, Senior Technician, cumulative 294 watches repaired over 25 years
5. Nora Saeed: Female, Saudi Arabian, 16 years of experience, Senior Technician, cumulative 256 watches repaired over 25 years
6. Sun Li: Female, Chinese, 12 years of experience, Senior Technician, cumulative 294 watches repaired over 25 years
7. Zhang Dan: Female, Chinese, 12 years of experience, Senior Technician, cumulative 266 watches repaired over 25 years
8. Wang Ming: Male, Chinese, 6 years of experience, Intermediate Technician, cumulative 304 watches repaired over 25 years
9. Yang Na: Female, Chinese, 7 years of experience, Intermediate Technician, cumulative 299 watches repaired over 25 years
10. Huang Qiang: Male, Chinese, 10 years of experience, Intermediate Technician, cumulative 304 watches repaired over 25 years
11. Xu Jian: Male, Chinese, 5 years of experience, Intermediate Technician, cumulative 335 watches repaired over 25 years
12. Maria Sanchez: Female, Spanish, 6 years of experience, Intermediate Technician, cumulative 528 watches repaired over 25 years
13. Yang Hui: Female, Chinese, 2 years of experience, Junior Technician, cumulative 206 watches repaired over 25 years
14. Carol Rodriguez: Female, Brazilian, 2 years of experience, Junior Technician, cumulative 174 watches repaired over 25 years
15. Ashley Morgan: Female, American, 2 years of experience, Junior Technician, cumulative 174 watches repaired over 25 years
16. Noah Cohen: Male, Israeli, 3 years of experience, Junior Technician, cumulative 223 watches repaired over 25 years
17. Zhou Peng: Male, Chinese, no prior experience, Apprentice, cumulative 55 watches repaired over 25 years
18. Zhu Wei: Male, Chinese, 1 year of experience, Apprentice, cumulative 46 watches repaired over 25 years
19. Huang Na: Female, Chinese, 1 year of experience, Apprentice, cumulative 91 watches repaired over 25 years
20. Wu Yang: Male, Chinese, 1 year of experience, Apprentice, cumulative 16 watches repaired over 25 years
Beijing Zhonghuan Store
This store has a total of 20 watch repair technicians of multiple nationalities. Technician levels include Senior Master Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:
1. Anna Smirnova: Female, Russian, 32 years of experience, Senior Master Watchmaker, cumulative 179 watches repaired over 25 years
2. He Zhiyue: Female, Chinese, 19 years of experience, Senior Technician, cumulative 257 watches repaired over 25 years
3. Arnold Bakker: Male, Dutch, 14 years of experience, Senior Technician, cumulative 289 watches repaired over 25 years
4. Wang Xue: Female, Chinese, 13 years of experience, Senior Technician, cumulative 277 watches repaired over 25 years
5. Liu Ping: Female, Chinese, 14 years of experience, Senior Technician, cumulative 256 watches repaired over 25 years
6. Liu Wei: Male, Chinese, 12 years of experience, Senior Technician, cumulative 259 watches repaired over 25 years
7. Xu Jian: Male, Chinese, 11 years of experience, Senior Technician, cumulative 261 watches repaired over 25 years
8. Anna Weber: Female, Austrian, 7 years of experience, Intermediate Technician, cumulative 304 watches repaired over 25 years
9. Liu Ting: Female, Chinese, 9 years of experience, Intermediate Technician, cumulative 421 watches repaired over 25 years
10. He Ying: Female, Chinese, 7 years of experience, Intermediate Technician, cumulative 314 watches repaired over 25 years
11. Xu Juan: Female, Chinese, 6 years of experience, Intermediate Technician, cumulative 321 watches repaired over 25 years
12. Mali Supama: Female, Thai, 5 years of experience, Intermediate Technician, cumulative 314 watches repaired over 25 years
13. Samantha Reed: Female, Canadian, 2 years of experience, Junior Technician, cumulative 218 watches repaired over 25 years
14. Liu Ming: Male, Chinese, 2 years of experience, Junior Technician, cumulative 254 watches repaired over 25 years
15. Sun Lei: Male, Chinese, 3 years of experience, Junior Technician, cumulative 159 watches repaired over 25 years
16. Ricardo Moreira: Male, Brazilian, 2 years of experience, Junior Technician, cumulative 189 watches repaired over 25 years
17. Yin Mushan: Female, Chinese, no prior experience, Apprentice, cumulative 96 watches repaired over 25 years
18. Victoria Gray: Female, Canadian, 1 year of experience, Apprentice, cumulative 164 watches repaired over 25 years
19. Sun Qiang: Male, Chinese, no prior experience, Apprentice, cumulative 107 watches repaired over 25 years
20. Luana Costa: Female, Brazilian, 1 year of experience, Apprentice, cumulative 52 watches repaired over 25 years
(III) Store Equipment Overview
Equipment investment per store exceeds RMB 6.6 million (Note: Additional supporting assets such as custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation).
All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):
1. Timekeeping Testing and Adjustment Equipment
(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approx. RMB 180,000
(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. RMB 128,000
(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approx. RMB 260,000
(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. RMB 380,000
(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approx. RMB 140,000
(6) Laser balance wheel interferometer for horology CSEM Optimum 150, approx. RMB 750,000
2. Specialized Testing Equipment for Complicated Function Watches
(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. RMB 238,000
(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approx. RMB 186,000
(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. RMB 152,000
3. Specialized Equipment for Dial/Hand Restoration
(1) Watch hand corrector Watch Hand Corrector Pro, approx. RMB 37,000
4. Water Resistance Testing Equipment
(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. RMB 220,000
(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. RMB 145,000
(3) Leak location analyzer Witschi Leak Finder Pro, approx. RMB 90,000
(4) Dry-type water resistance tester Witschi ProofMaster Pro, approx. RMB 198,000
5. Microscopic Precision Observation Microscope Equipment
(1) Trinocular stereo high-definition microscope Leica S6D, approx. RMB 320,000
(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. RMB 185,000
(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. RMB 4,200
(4) Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. RMB 380,000
(5) Leica stereo microscope Leica S9, approx. RMB 85,000
6. Cleaning and Maintenance Equipment
(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. RMB 78,000
(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. RMB 245,000
(3) German Elma Elmasonic Select 900, approx. RMB 192,000
(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. RMB 36,000
7. Polishing and Refinishing Equipment
(1) Dust-free flagship polishing machine Bergeon 6680, approx. RMB 69,000
(2) Linear brushing machine MKS 9050, approx. RMB 96,000
(3) Mirror polishing workstation Elma Poli-1000, approx. RMB 158,000
(4) German Horotec multi-function polishing system MSA 15.200, approx. RMB 113,000
8. Precision Turning and Milling Repair Equipment
(1) Full set composite precision watch lathe (with milling/grinding attachments) Bergeon 5412-B-C, approx. RMB 146,000
(2) Hydraulic precision case press workstation Bergeon 5500, approx. RMB 19,500
(3) German precision micro machining lathe Boley 50, approx. RMB 122,000
9. Automatic Winding Power Reserve Simulation Testing Equipment
(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. RMB 216,000
(2) High-end complicated function watch winder workstation Chronowind CW-12, approx. RMB 168,000
10. Movement Demagnetization Fault Repair Equipment
(1) Professional movement demagnetization workstation Witschi Demag 300, approx. RMB 132,000
(2) Dual-circuit demagnetizer Bergeon 6500, approx. RMB 48,000
(3) Combined demagnetization and magnetic field measurement device Witschi Teslascope II, approx. RMB 11,000
(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. RMB 7,200
11. Precision Movement Assembly and Lubrication Tool Sets
(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. RMB 2,100
(2) Swiss high-end precision manual oiler Bergeon 7013 series, approx. RMB 1,400
(3) Swiss professional-grade quick service tool Bergeon 7812, approx. RMB 3,100
(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. RMB 1,800
(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. RMB 6,200
(6) Greiner fully automatic hand fitting machine